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Arnold Ventures is a philanthropy whose core objective is to maximize opportunity and minimize injustice. We are dedicated to tackling some of the most pressing problems in the United States. We invest in sustainable change, building it from the ground up based on research, deep thinking, and a strong foundation of evidence. We drive public conversation, craft policy, and inspire action through education and advocacy.

Position Overview

Arnold Ventures is seeking a client service focused Director of Office Services who has experience building and leading high functioning, positive teams of administrative staff members and has the ability to design and implement business strategies, plans, and procedures to enhance productivity and operational success.

The Director of Office Services will ensure that Arnold Venture’s Administration and Facilities team is providing robust, thoughtful, and proactive service to our leadership and organization. This is an in-person, onsite role that will be based in either the Houston, TX or Washington, D.C. office.

Core Responsibilities

  • Provide day-to-day people management of office managers and executive assistants
  • Establish, maintain, and adapt teamwork rhythms across a geographically distributed team that encourages consistency, collaboration, execution, and effectiveness
  • Foster a collaborative environment by actively promoting open communication, trust, and respect among team members
  • Establish clear standards, goals, roles, and expectations within the team, ensuring alignment with organizational objectives. Foster a sense of accountability among team members, encouraging ownership of tasks and promoting a results-driven approach to achieve collective goals
  • Oversee the development and maintenance of administrative operating procedures 
  • Partner with the People and Culture team to identify staffing needs, recruit, onboard, develop learning and growth opportunities, and prepare performance evaluations for members of the Administration team
  • Identify individual strengths and areas for development among team members, and provide mentorship, coaching, and support to maximize performance and promote professional growth
  • Plan and monitor relevant budgets, and oversee procurement, resource allocation, and inventory system across the three Arnold Ventures offices
  • Day-to-day project management of facility needs, including construction, design, and buildout-related items across the three Arnold Ventures’ offices 
  • Day-to-day management of physical and operational security needs
  • Occasionally lead or contribute to organization-wide event planning, teambuilding activities, and special projects
  • Perform administrative duties as needed and in support of the team, which may include receiving guests; organizing meetings, appointments, and travel arrangements; managing conference room calendars; filing; preparing expense reports; and assisting with incoming and outgoing mail and deliveries
  • Quarterly travel to other Arnold Ventures’ offices

Required Qualifications

  • Bachelor’s degree required
  • 10 years of relevant experience as an operations manager, facilities manager, department administrator, or other relevant role supporting mid-size organizations (100+ employees)
  • Exceptional team builder, people, and project manager with extraordinary organizational skills
  • Exercises the utmost discretion and maintains the confidentiality of highly sensitive materials with tact and professionalism
  • Excellent oral and written communication and negotiation skills
  • Ability to work independently and as part of a team
  • Proficient in Word, Excel, PowerPoint, Adobe Acrobat, and other standard computer programs

Our Culture and Core Values

Our culture seeks to inspire and empower our people to innovate and develop bold ideas that will help Arnold Ventures achieve lasting impact. Our culture, and the core values that support it, should create an environment that spurs our team to think outside the box, feel comfortable pushing the boundaries of what is possible, and signal confidence in our team’s ability to make change happen through our philanthropic efforts. Although not an exhaustive list, below you’ll find examples of Arnold Ventures’ work culture. 

  • We are adaptable and comfortable with ambiguity
  • We are intellectually curious, open-minded, objective, humble, collegial, and receptive to feedback
  • We are action-oriented with strong self-direction and self-motivation skills with the ability to work simultaneously on multiple projects
  • We are able to interact confidently and collaboratively with team members and navigate relationships with external experts, government leaders, advocates, and individuals

Arnold Ventures’ values reflect who we are as an organization, help us accelerate our strategic goals, strengthen our resolve, anchor us to our mission, and guide our decision-making. The successful candidate will also demonstrate the following core values that inspire the Arnold Ventures team to make a difference.

  • Respect for Ourselves & Others
  • Audacious Action
  • Collaborative Engagement
  • Depth of Thought
  • Clear Communication

Arnold Ventures is an equal opportunity employer, committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, gender identity or expression, marital status, sexual orientation, disability, military/​veteran status, or any basis prohibited by applicable law. 

Acknowledging the importance of diverse perspectives, Arnold Ventures is committed to employing individuals from a variety of backgrounds and with a variety of experiences. Members of historically marginalized communities and candidates who have been impacted by the systems we are seeking to change are strongly encouraged to apply.